Change your booking free of charge
Given the exceptional situation we are all facing as a result of Covid-19, we would like to update you on what this means for your travel plans in relation to easyHotel Benelux.
We know that in these difficult times many people cannot complete their travel plans owing to government restrictions. Therefore, if your booking was made before March 16th, 2020 and you cannot travel due to government restrictions, you can now change your travel date completely free of charge.
If you have booked directly via easyHotel.com or easyHotelBenelux.com, the following applies:
If you want to change or postpone your travel plans, you can change to an alternative date without any additional charge. If there is a difference in fare, you will have to pay it, but by waiving the change fee, we want to make sure you have more flexibility to adjust your travel plans. You can request this via firstname.lastname@example.org. Not only is this the easiest way to make changes, but given the number of calls we are currently receiving, it will be the fastest. Please be aware that due to the extremely large number of messages a response could take a couple of days.
If you have booked through one of our booking partners such as Booking.com or Expedia.com, the following applies:
You need to contact the agent or website where you booked your reservation.
We thank you for your understanding
Due to the current circumstances, it may take us longer than usual to respond to any questions you send us. Thank you for your patience.
Above all, we want to assure you that the safety, health and wellbeing of our guests and staff has always been and always will be our number one priority. We will continue to provide hospitality in our hotels that allows guests who wish or need to travel to continue to do so, travel restrictions permitting. All in accordance with the standards established by the RIVM and WHO. As of today, all of our hotels are open and we are taking extra measures to ensure that you and our staff are as safe as possible during your stay. For details of these measures, click here.
We have been working in the hotel industry for over 25 years and during that time we have experienced many difficult situations. On every occasion, we have come out stronger thanks to our guests and our people. We would like to thank you personally for your support and we look forward to welcoming you back to one of the hotels soon.