How may we assist you?

At easyHotel we operate and try to answer all your questions entirely online, in order for us to keep the prices low and attend to the guests in the hotels. The Frequently Asked Questions and contact form are available for any type of enquiry below. Please accept our apologies for the fact that we only answer questions to which the answers cannot be found in any of the categories of the (Most) Frequently Asked Questions below.

General hotel information

The address of the hotel can be found in the ”Location” tab on each specific hotel page. De adres gegevens van het hotel staat bij de “Locatie” tab, het laatste tabje, van elke individuele hotelpagina. Click on one of the easyHotels below to find the information.

easyHotel Amsterdam City Centre South

easyHotel Amsterdam Arena Boulevard

easyHotel Amsterdam Zaandam

easyHotel Rotterdam City Centre

easyHotel Den Haag City Centre

easyHotel Brussels City Centre

Currency can be exchanged at most of the major railway station at a company called GWK. The nearest bank is always located at a maximum of 5 minutes walk away and there is always an ATM/cash dispenser machine around the corner.

The check-in time is from 3 PM onwards. If you would like to check-in earlier and there is availability, for a small charge of € 7,50 your can check-in as of midday. When you arrive before 12 noon or if there are no rooms available, you can make use of the lockers for € 4 for a period up to 24 hours.
The check-out is at 10 AM. If you would like to sleep late, please book your late check-out at the reception at a charge of € 15 per room. Then you can sleep late until 1 pm. Again, if you would like to store your baggage after your check-out, you can rent a locker for € 4 up to 24 hours.

Please send an e-mail to info@easyhotelbenelux.com to offer a property compliments regarding the hotel itself or staff that exceeded your expectations. Or leave a review behind at on of our social media channels.

The currency in the Netherlands is Euro (€).

We have a doctor on call 24 hours.

The tap water in The Netherlands is safe to drink.

One kid per room is free of charge up to 12 years of age, as long as they sleep in the available beds (in the bed with their parents). Please be aware that the beds cannot be moved. The beds in the Twin bedded rooms are each 80 cm wide.

Yes, you can check in after 18.00 pm. If your booking is not quaranteed with a credit card, please call the hotel to inform you arrival time or log in to guarantee your booking by creditcard.

For insurance and safety reasons we unfortunately cannot accept any letters or packages sent to the hotel, not intended for the hotel. Any letters and packages not addresses to the hotel & it’s staff, will be returned to sender and not accepted.

Yes, in all properties we do feature an elevator, reaching all the guest room floors, as well as wheelchair friendly rooms.

For lost items, please contact the hotel directly. If you can, do so as soon as you realize your item is missing, it is then more likely that your item can be found. The hotel will then advise you on how to get the item returned to you and what the approximate costs are of the shipment. Three months after an item has been found and has since then not been returned or claimed by the guest, these items will be destroyed or given to charity.

Baggage can be stored in the hotel in a hotellocker in the public area of the hotel. There is a small charge of 4 euro’s per locker for a period up to 24 hours.

Yes, the hotel is open 24 hours a day and you can enter the hotel 24 hours per day with your own roomkey after check-in. Our hotelstaff is 24/7 available for you as a registered guest in the hotel and the reception is manned 24 hours a day.

Unfortunately we cannot accept pets. Pets are not allowed other than assistance dogs

The easyHotel has 8 room categories:

1. Small double room
2. Twin bedded room
3. Standard double room
4. Business double room (not in all properties)
5. Superior double room (not in all properties)
6. Special needs twin bedded or double room
7. Family triple room (1 double and 1 single bed – not in all properties)
8. Family quadruple room (1 double and 2 single beds – not in all properties)

We are a 100% non-smoking hotel and smoking is not allowed in the rooms nor in the public area’s.

Please refer to the specific hotel on easyhotelbenelux.com for hotel details under roomtypes. The rooms for the physically challenged are listed under Special Needs Rooms. Should you require a room for persons with special needs or should you have a disability assistance dog, please let us know at the time of booking. When booking a room intended for a person with special needs, during the booking process you will be required to confirm that such booking is intended for a person with special needs that precludes him/her from staying in any other room type. If you book a room of this type and the person for which it is intended does not have such special needs, at check-in we reserve the right to charge you any price differential at the prevailing rate, allocate you alternative accommodation or refuse you accommodation and you shall not be entitled to any refund.

Special requests can be made when making your hotel booking online. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request.

At the reception you can get information about all sorts of sightseeing tours and tickets to entertainment. Please use this link to see what is plaqing during your stay. At the reception we will be able to make recommendations according to your wishes.

The electricity voltage in The Netherlands is at 220 volts. Adaptors are available at the hotel starting at € 4 euro.

Wireless internet access is available throughout the hotel. The wifi access in our Amsterdam property is € 5 per device per night (up to 13.00 hours following). In the other Benelux properties, WiFi and/or TV is free of charge.

Location & directions

The address & route of the hotel can be found in the ”Location” tab on each specific hotel page. De adres gegevens van het hotel staat bij de “Locatie” tab, het laatste tabje, van elke individuele hotelpagina. Click on one of the easyHotels below to find the information.

easyHotel Amsterdam City Centre South

easyHotel Amsterdam Arena Boulevard

easyHotel Amsterdam Zaandam

easyHotel Rotterdam City Centre

easyHotel Den Haag City Centre

easyHotel Brussels City Centre

Bicycles can be rented in the hotel based on availability. Please ask our reception staff in the easyHotel for more information and availbility. The rates for renting a bicycle start with € 12,50 per 24 hours.

The hotels are all located downtown & in the heart of the city and the shopping areas are always within comfortable walking distance.

We are always located in the heart of the city centre near all major business districts, shopping areas, museums and highways. Please refer to the ”Location” page of the concerned hotel to see the directions to the hotel by car or public transport.

At the hotels there is curbside streetparking. In some hotels we have made alternative arrangements like a parking garage. You can ask our staff in the hotel for more information.

Reservations

If you have checked-in online, just print you check-in card, sign and bring this along. When checking in, you only have to hand in your check-in card without filling in any additional details.
Otherwise it is advisable to print out your booking reservation for reference and easy check-in at the hotel. If you don’t have a print out of your reservation, please confirm your booking details at the reception desk and provide your indentification.

Yes, you can. In case of fraudulent use of the creditcard however the reservation will be cancelled and the booker will be notified at the given emailaddress.

You can book via our own website www.easyHotelbenelux.com and there you have the possibility to pay with iDeal / Sofort banking or BitCoins.

To retrieve your confirmation number, please login to “My Booking” directly to retrieve your confirmation number.

We accept all major card payments and credit cards (except AMEX). We do not accept checks and cash payments.

Please be adviced that you are required to supply a method of payment for all prepaid/non-refundable bookings.

To request a reservation for your group or for more information, please fill out the form on the Corporate Booking page

Click here to view, modify, or cancel ​​your reservation.

You must be 18 years of age with a valid ID to check in to the hotel.

Yes, one night. On days with a high demand, it could happen that there is a minimum length of stay of 2 or more nights. That means that if you would like to stay on e.g. the Saturday, you also have to stay on the Friday or the Sunday night.

Per room reservation you can only list one guest name. At least one guest mentioned in the booking needs to be present and able to verify their booking and name with a valid ID upon ckeck-in.

If you made your reservation on this website, visit our My booking page to lookup your existing reservations by entering signing in with your login and your password.

The hotel room reservation process through www.easyHotelbenelux.com is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit. For more information, refer to our online security certificate.

You need to contact the bookingchannel / website through which you made your reservation in order to request the information you need such as confirmation numbers, changes, etc. In that case your are governed by the Terms & Conditions as mentioned on that site.

Only the person whose name stated in the booking confirmation will be allowed to check in. This will be verified with a valid ID of the person checking in.

Unfortunately we do not offer refunds. When you have booked an flexible rate type, you will be charged on the day of arrival or a few days prior, depending on the cancellation terms. After this time, the booking is considered to be a prepaid, non-refundable booking and as with all prepaid/non-refundable booking, we do not refund any monies and you will loose 100% of the reservation value and the room will fall back into the inventory of the hotel, to be sold by the hotel.

Click this link: Terms and Conditions to view the T&C as mentioned on our website.

We do require presentation of a valid government-issued identification at the time of check-in.

Rooms & rates

Yes, all rooms are airconditioned and can be individually controlled in the room.

Baby cots are not available in the hotel.

All rooms are equipped with high power showers and do not feature a bathtub.

To cancel your booking without incurring any charge, please contact the hotel at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Non Refundable’ rates are prepaid and non-refundable. If you cancel a prepaid/non-refundable rate then you will loose 100% of the reservation value and the room will be released back into inventory to be sold by the hotel.

In all the rooms we have provided hangers to hang your clothes. We do not features closets or wardrobes in any of the rooms in order to optimize the use of space.

Unfortunately we do not have connecting rooms in the hotel. You can put in a request for joining rooms or rooms on the same floor, however we are not able to block rooms and therefore guarantee your request.

It is sometimes possible to check-in earlier at a charge of € 7,50, however, this depends on availability and cannot be guaranteed. Also here goes: who first comes, is first served

Unfortunately the hotel does not have any extra beds available, nor is it possible to place an extra bed in te room due to size constraints and the fact that the current bed in the room can not be moved.

For details of the group rates, please contact the hotel by clicking this link: Corporate Booking.

At the reception you can rent a hairdryer for € 2 per overnight stay. We don’t have hairdryers standard in the hotelrooms.

Regular check-out time is 10 am. You can request a late check-out until 13.00 hours at a charge of € 15 per room.

A small double room, twin room, standard room, superior room and disabled room can accommodate a maximum of two adults. A family triple room can accommodate a maximum of three adults. A family quadruple room can accommodate a maximum of four adults. In each room it is allowed to have one child per room on top of the number of adults as long as the child is under 12 years of age and sleeps in bed with the parents. The double beds are 140 or 160 cm wide and the twin/single beds are 80 cm wide..

All rooms are cleaned and made up with one towel per person, cotton sheets, duvet and pillows upon your arrival. An extra room cleaning during your stay is an optional extra and can be arranged for €15 per room cleaning. It’s up to you!

The rates charged are per room although the cost may differ slightly for double, triple or quadruple occupancy.

Our room rates are not fixed. On a daily basis we check the prices from the surrounding hotels and adapt our prices accordingly in order to offer you the best affordable rates at all times. The room rates therefore fluctuate based on demand & availability in the city.

The easyHotel has 8 room categories:

1. Small double room
2. Twin bedded room
3. Standard double room
4. Business double room (not in all properties)
5. Superior double room (not in all properties)
6. Special needs twin bedded or double room
7. Family triple room (1 double and 1 single bed – not in all properties)
8. Family quadruple room (1 double and 2 single beds – not in all properties)

All room categories can only be booked through our website.

We feature lockers for your luggage in the public area’s of the hotel but unfortunately there are a no safety deposit boxes in the rooms or at the reception.

We are a 100% non-smoking hotel and smoking is not allowed in the rooms nor in the public area’s. Outside near the main entrance there are ashtrays installed for your convenience.

Yes, we have rooms specially equipped for disabled guests in the hotel.

All the rooms are cleaned and made up with one large towel per person, shampoo and toiletpaper upon your arrival.

We have 50 international TV channels filled with news, sports and more in our hotel guest rooms. The TV access in our Amsterdam property is € 5 per night (up to 1 pm following). In the other Benelux properties, TV and/or WiFi is free of charge.

All rooms feature windows and in order to allow optimal functioning airconditioning and airflow systems, your room is equipped with individual controls and the windows will remain shut.

Breakfast, lunch & diner

Breakfast can be enjoyed at the breakfast and lunch café near the hotel that serves breakfast from the early morning, 7 days a week. As an easyHotel guest you will receive a discount up to 25%! A simple breakfast starts from just € 8,00!

We have selected partners for the use of breakfast, lunch & dinner facilities in the nearby vicinity. The nearest breakfast café is never more than 50 meters walk from the hotel. With the discount card that you will receive upon check-in, registered guests are able to get discounts up to 25%. So besides a good deal on your hotel room, you also get a good deal at the selected restaurants, enjoy!

Travelling with children

Unfortunately the hotel does not feature baby cots, nor is there the space or availability to put a spare bed in the rooms. The beds in the rooms cannot be moved.

One kid per room is free of charge up to 12 years of age, as long as they sleep in the available bed with their parents. The beds are 80 cm for a single bed (in e.g. the twin, triple and quadruple rooms) or 140/160 cm wide for a double bed (in e.g. the small/standard double rooms) and cannot be moved. There is no space or availability to put an extra or spare bed in the rooms.

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