With the easyHotel flexible rate, you can confidently book an attractively priced hotel room with the option to cancel or change dates in the future. We want you to book worry-free, and if you are feeling unwell around the time of your reservation, then you can easily change your booking to another date, or even cancel it.
With regard to the payment of your booking, it is good to know that this can be done in two ways:
- If you book via the website and choose to pay via Ideal, that amount will be debited directly from your account. If you cancel, the amount will be refunded to you afterward.
- If you book via the website and choose to pay by credit card, an amount of € 1 will be debited from your account when you book to validate your credit card. The amount due for your stay will be debited from your credit card 24 hours before that stay.
For the sake of completeness: if you want to change or cancel your booking, you must do this by telephone or e-mail.
Below we have listed all the conditions associated with booking at a flexible rate:
Amendments and cancellations
(a) Cancellations or amendments to your booking with a flexible rate must be completed 24 hours before the date of arrival before 15:00 hrs local time. Our singular exception is that of easyHotel Scheveningen Beach, where there is a cancellation or change period of five days prior to your check-in date. You cannot cancel a booking after this time. If you cancel or amend your booking after 15:00 hrs the day before arrival you will not receive any credit for your booking. Cancellations before 15:00 hrs local time, 1 day before arrival will be credited for the full 100% of the reservation value. Xcentric is not liable for any differences due to e.g. variances in exchange rates.
(b) Cancellations or amendments to your booking with a standard rate cannot be done. In case of cancellation or no show, you will not be refunded.
(c) Once you have checked in to your easyHotel, you cannot amend or cancel the related booking. Should you wish to check out before your scheduled departure date, you will not receive any credit for your booking.
(d) If you fail to arrive on the reserved arrival date (latest 03.00 am) your booking will become no show. No shows will be canceled for the remainder of the nights. No refunds will be given.
(e) In case of cancellation or in the event of no show, the rooms will be released back into inventory to be sold by the Hotel Establishment.
(f) All bookings are accepted by us in good faith. Should we be unable to provide you with a room that you have booked, whether because of the events set out in clause 14 below or otherwise, we will use all reasonable endeavors to find alternative accommodation nearby which is of a similar standard at no extra charge. You will be responsible for paying all other additional charges for extras at any alternative accommodation offered to you.
(g) In the unlikely event of a room being unavailable for you under clause 3(f) or if the room offered is not acceptable to you, we will refund you with the price you have paid for your easyHotel booking (either in full or on a pro rata basis, whichever is appropriate). The concerned easyHotel will try to assist in finding suitable alternative accommodation at your own expense.
(h) For reservations of 3 rooms or more, special conditions apply. Please check with the hotel establishment.