(a) These are the terms and conditions that apply to your contract with Xcentric. These are supplemented by the terms and conditions of the specific easyHotel where you have booked accommodation and services and which are listed on the easyHotelBenelux.com website (together “the Terms & Conditions”). Please read the Terms & Conditions carefully as you will be legally bound by them once you have made a booking with us.
(b) The term ‘Xcentric Hotels B.V.’ or “Xcentric” or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lange Vijverberg 9, 2513 AC Den Haag, Nederland. Our company registration number is 27378825, Den Haag, The Netherlands. The term ‘you’ refers to the user or viewer of our website. Your contract for accommodation is with the company mentioned here before which operates the hotel which will provide the accommodation.
(a) We do not rent out rooms to guests that have not reached the age of 18 years. Any accompanying guests will also have to be at least 18 years of age. This rule does not apply to families (e.g. a family with children). All guests and visitors are required to identify themselves. No one will be admitted to our hotel without identification documents, which are: driving licences (only Dutch driving licences), IDs for European citizens, or passports.
(b) If upon arrival the booker and his guests can not demonstrate that they meet the age requirements, they will have forfeited all their rights to any refunds.
(c) Full payment for your accommodation must be made at the time of booking unless mentioned otherwise. All bookings must be charged to a valid debit or credit card and will be charged for 100% of the reservation value to that card when the booking is made. As part of your booking, you will be required to provide details of a credit card. If you have not booked with us before, you will be asked to register your details with Xcentric, which will open a customer account in your name (“the Account”). All payments for bookings made by you will be shown as debits to your Account. For clarity references to ‘Account’ means your Xcentric customer account.
(d) After your booking has been completed and submitted, you will receive an email from us acknowledging your booking. Your booking constitutes an offer to us to “buy” a room. All bookings are subject to acceptance by us and our confirmation of your booking constitutes our acceptance of your offer. This is when the contract between us (“Contract”) is formed.
(e) The Contract relates only to the room or rooms whose booking has been confirmed in accordance with paragraph 2(c) above. You must present the booking confirmation on check-in at the easyHotel where you have made your booking. We also require photo identification (a valid driver’s license or passport) upon check-in. If the customer is unable to present this to the satisfaction of the hotel, we will terminate your booking without a refund.
(f) All bookings are subject to availability until the Contract is formed in accordance with paragraph 2(c) above.
(g) For reservations made via our website or a third party, we accept card payments but no cash payments. In case you have made a booking with the option to pay on arrival we only accept card payments. We do not accept cash due to concerns for the safety of our employees.
(h) Guests are required to present the credit card upon check-in with which the reservation was made.
(i) Any reservation or payment that is irregular, impractical, incomplete, or fraudulent due to a reason attributable to the customer will result in cancellation of the reserved service at the customer’s expense.
3. Amendments and cancellations
(a) Cancellations or amendments to your booking with a flexible rate must be completed 24 hours before the date of arrival before 15.00 hrs local time. You cannot cancel a booking after this time. If you cancel or amend your booking after 15.00 hrs the day before arrival you will not receive any credit for your booking. Cancellations before 15.00 hrs local time, 1 day before arrival will be credited for the full 100% of the reservation value. Xcentric is not liable for any differences due to e.g. variances in exchange rates.
(b) Cancellations or amendments to your booking with a standard rate cannot be done. In case of cancellation or no show, you will not be refunded.
(c) Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Should you wish to check out before your scheduled departure date, you will not receive any credit for your booking.
(d) If you fail to arrive on the reserved arrival date (latest 03.00 am) your booking will become no show. No shows will be cancelled for the remainder of the nights. No refunds will be given.
(e) In case of cancellation or in the event of no show, the rooms will be released back into inventory to be sold by the Hotel Establishment.
(f) All bookings are accepted by us in good faith. Should we be unable to provide you with a room that you have booked, whether because of the events set out in clause 14 below or otherwise, we will use all reasonable endeavors to find alternative accommodation nearby which is of a similar standard at no extra charge. You will be responsible for paying all other additional charges for extras at any alternative accommodation offered to you.
(g) In the unlikely event of a room being unavailable for you under clause 3(f) or if the room offered is not acceptable to you, we will refund you with the price you have paid for your easyHotel booking (either in full or on a pro-rata basis, whichever is appropriate). The concerned easyHotel will try to assist in finding suitable alternative accommodation at your own expense.
(h) For reservations of 8 rooms or more special conditions apply. Please contact us directly via firstname.lastname@example.org. Please check with the hotel establishment.
(i) For cancellations, amendments, refunds and no shows related to group bookings, please contact the group bookings desk at email@example.com, through which you will be put in contact with the relevant hotel, and provided with the relevant group terms and conditions.
(a) Room rates shown on the website are charged on a per room per night basis. Meals and Add-Ons are not included. Room rates may or may not include city tax and/or other similar charges or tax subject to the requirements of the country or location where the Hotel is located. These will be charged at the prevailing rates and are payable in the currency of the country where the Hotel is located.
Room rates and details are correct at the time of publication and are subject to change without notice. The price will be as quoted except in the case of obvious error.
(b) The price of the room is dependent on a variety of factors. Room rates may vary by night at the same location. Once a booking is confirmed by us, the price for that room will not be altered unless the booking is amended or canceled.
5. Arrival, departure and relocation
(a) You can check-in after 15.00 hours on the scheduled date of arrival unless you purchase an early check-in extra with your booking or directly at the hotel, subject always to availability.
(b) You must check out before the indicated time on your confirmation email on the scheduled date of departure unless you purchase a late check-out extra with your booking or directly at the hotel, subject always to availability. If you do not check out by 10.00 hours then we shall charge you the Late Check-Out fee of €15.00 till 13.00 hours and after that the flexible rate at that time for one night’s stay for the applicable room(s).
(c) We operate a relocation policy. If a room is unavailable on arrival, then we agree to either:
– provide a room, and subject to availability any equivalent extras which you have booked, in another easyHotel hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or
– provide a room in a third-party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food and beverage extras.
(d) If you are due to pay on arrival at the hotel and the process above is followed, we will still take payment for the cost of the booking and any prepaid extras but additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).
(e) If you have booked to pay on arrival, we will hold your booking until 18.00 hours on the day of arrival. In case you arrive after this time, please contact the hotel directly.
6. Special needs
Should you require a room for persons with special needs or should you have a disability assistance dog, please let us know at the time of booking. Contact details for each easyHotel are provided on the respective individual easyHotel pages. When booking a room intended for a person with special needs, during the booking process you will be required to confirm that such booking is intended for a person with special needs that precludes him/her from staying in any other room type. If you book a room of this type and the person for which it is intended does not have such special needs, at check-in we reserve the right to charge you any price differential at the prevailing rate, allocate you alternative accommodation or refuse you accommodation and you shall not be entitled to any refund.
7. Room types
(a) easyHotel rooms vary by type and have slight variations. During the booking process, should the room you require not be available, then an alternative will be displayed. Please ensure that your booking reflects your requirements.
(b) All easyHotel rooms will be cleaned and have the bed made on your arrival. Should you require housekeeping services during your stay, these are available at a charge. Details are available on the respective individual hotel pages.
(c) We provide wheelchair accessible and limited mobility rooms subject to availability. Please specify this requirement at the time of booking, or contact our reservations department at firstname.lastname@example.org. In case you have booked a room at the non-refundable conditions, which is not wheelchair accessible when this is required, we are unable to cancel this booking free of charge.
(d) You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. Our hotels do not provide any extra beds or bay cots. It is also not possible to bring any cots or extra beds to our hotels due to safety measures;
- Small rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
- Double rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
- Twin rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
- Superior rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
- Family Triple rooms: 3 pax of age 18+, or; 2 pax of age 18+ and 1 child (under the age of 18*), or; 1 pax of age 18+ and 2 children (under the age of 18*)
- Family Quadruple rooms: 4 pax of age 18+, or; 3 pax of age 18+ and 1 child (under the age of 18*), or; 2 pax of age 18+ and 2 children (under the age of 18*), or; 1 pax of age 18+ and 3 children (under the age of 18*)
- Family Quintuple rooms: 5 pax of age 18+, or; 4 pax of age 18+ and 1 child (under the age of 18*), or; 3 pax of age 18+ and 2 children (under the age of 18*), or; 2 pax of age 18+ and 3 children (under the age of 18*), or; 1 pax of age 18+ and 4 children (under the age of 18*)
*it must be demonstrated that the child is with their parent or guardian by means of an ID or a birth certificate.
8. Luggage Storage
Please check the relevant easyHotel information pages for each location’s luggage storage facilities and charges.
(a) Only guide dogs and hearing dogs may be brought into the hotel. Please notify the hotel in advance that you are intending to bring such dog(s) with you. Should you bring any pets upon arrival we will be forced to refuse your stay with us. No refunds will be provided.
(b) You must not leave pets unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas of the establishments always.
10. Policies & procedures
(a) Check-in and -out times: All easyHotels operate an arrival and check out policy which requires you to arrive after 3 PM on the first day of your stay and to check out by 10 AM on the last day of your stay.
(b) Smoking policy: easyHotels practices a strict NO SMOKING policy. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. You will be fined a minimum of €250 and shall be liable for any costs, loss or damage incurred by easyHotels, including without limitation any loss or damage to the Hotel room, premises or property or incurred by Hotel guests or third party, arising from your failure to comply with this policy and easyHotels reserves the right to charge you for any such costs, losses or damages incurred by easyHotels or any Hotel guests or third party.
(c) By entering the concerned easyHotel, you will abide by the rules & regulations as stipulated in the Houserules, of which a copy is available at the reception.
11. Damage & Behaviour
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.
We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
We and/or easyHotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your easyHotel room by you during your stay. These amounts may be debited from your card without prior notification.
12. Limitation on liability and law
(a) We are responsible for losses you suffer as a result of a breach of the Terms & Conditions by us if the losses are a foreseeable consequence of our breach. Losses are foreseeable where you and/or we could contemplate them at the time the Contract between you and us was formed. Neither we nor the operator of the easyHotel that you have booked is responsible for indirect losses that are not foreseeable by you or us or the operator (such as loss of profits or loss of opportunity).
(b) This does not exclude or limit in any way our or the operator’s liability:
(I) for death or personal injury caused by our or the operator’s negligence;
(II) under Section 2(3) of the Consumer Protection Act 1987;
(III) for fraud or fraudulent misrepresentation; or
(IV) for any matter for which it would be illegal or unlawful for us to exclude, or attempt to exclude, our liability.
(c) Whilst we make every effort to ensure that the material contained on the Website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the Website.
(d) We shall have no responsibility for any loss of, or damage to, any of your property left in your easyHotel room during your stay unless such loss or damage was directly caused by the negligence of the operator of the easyHotel where you are staying.
(e) These Terms & Conditions are drafted in the English language. If they are translated into any other language, the English language text shall prevail in the event of a conflict. All other documents provided under or in connection with these Terms & Conditions shall be in the English language, or accompanied by a certified English translation. If any such document is translated into any other language, the English language text shall prevail unless the document is a constitutional, statutory or other official document.
(f) The laws of The Netherlands shall apply to this Website, the Terms & Conditions, any Contract between you and us and any dispute or claim arising out of them or in connection with them or their subject matter (including non-contractual disputes or claims) and any determination of those and any court proceedings relating to them shall be subject to the non-exclusive jurisdiction of the courts of The Hague, The Netherlands.
Your contract with easyHotel is governed by the laws of the country where the Hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.
13. Data Protection
14. Intellectual Property
The trademarks used on this Website are owned by Xcentric. You may download or use the material on the Website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained easyHotel ‘s express prior written permission.
15. Statutory Rights
If you are a consumer nothing in the Terms & Conditions shall amend or affect your statutory rights.
16. Events outside our reasonable Control
Neither we nor the operator of the easyHotel to which your booking relates is liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract if such failure or delay is caused by events outside our reasonable control and which are not due to our fault. Such events include, but are not limited to, strikes, terrorist attacks, natural disasters and the impossibility of the use of telecommunications networks.
If we fail to insist on the strict performance of your obligations or if we fail to exercise any rights or remedies available to us, this will not be a waiver of such rights and remedies.
18. Entire Agreement
The Terms & Conditions constitute the whole agreement between you and Xcentric. By entering into this agreement, you acknowledge that you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty other than as expressly set out in the Terms & Conditions.
19. Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Xcentric and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website, you are able to link to other websites which are not under the control of Xcentric. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Xcentric takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
20. Protocol Camera Supervision easyHotel Benelux
easyHotel applies camera supervision for the benefit of:
(a) Access monitoring of the hotels of easyHotel
(b) Protecting property on the premises owned by easyHotel, its guests, its employees and visitors against theft
(c) Safeguarding the easyHotels, its guests and its employees against unauthorised access and other unwanted activities (e.g. criminal behaviour or behaviour against the house rules and general terms and conditions of easyHotel)
(d). The registration and identification of unauthorised persons and persons which engage in unwanted activities
(e). And everything that (in)directly relates to the above.
Our Camera Supervision Protocol can be found here.
21. Secure PCI compliant payments processing
(a) All credit and debit card handling and payment instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen.
(b) All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant.
(c) Credit and debit card data is protected by a high level of encryption before transmitted over the Internet.
(d) Note that your payment is processed by the hotel you booked, or the The Hague Support Centre.
easyHotel Amsterdam City Center South is the registered tradename of Benelux Hotel Exploitatie I BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie I BV is registered at the Chamber of Commerce under file number 50710079.
easyHotel Den Haag City Center is the registered tradename of Benelux Hotel Exploitatie II BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie III BV is registered at the Chamber of Commerce under file number 55202764.
easyHotel Rotterdam City Centre is the registered tradename of Benelux Hotel Exploitatie III BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie III BV is registered at the Chamber of Commerce under file number 27193995.
easyHotel Amsterdam Arena Boulevard is the registered tradename of Benelux Hotel Exploitatie 4 BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie 4 BV is registered at the Chamber of Commerce under file number 66922453.
easyHotel Brussels City Centre is the registered tradename of Benelux Hotel Exploitatie 5 bvba with its registered office at 1 Rue d’Argent / Zilverstraat 1, 1000 Brussel. Benelux Hotel Exploitatie 5 bvba is registered at the Chamber of Commerce under file number 0662542167.
easyHotel Amsterdam Zaandam is the registered tradename of Benelux Hotel Exploitatie 6 BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie 6 BV is registered at the Chamber of Commerce under file number 68064942.
easyHotel The Hague Scheveningen Beach is the registered tradename of Benelux Hotel Exploitatie 7 BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie 7 BV is registered at the Chamber of Commerce under file number 69511713.
easyHotel Maastricht is the registered tradename of Benelux Hotel Exploitatie 8 BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie 8 BV is registered at the Chamber of Commerce under file number 70898073.
easyHotel Amsterdam Schiphol Airport is the registered tradename of Benelux Hotel Exploitatie 9 BV with its registered office at Lange Vijverberg 9, 2513AC, The Hague, The Netherlands. Benelux Hotel Exploitatie 9 BV is registered at the Chamber of Commerce under file number 70992096.
© Xcentric Hotels B.V., 2020
All Rights Reserved